Update - Due to the rapid growth of our community and business over the past month, our payment and redemption queues became backlogged over the holiday weekend. As a result, some redemptions requested between October 11-15 are processing slower than normal.
As of now, we’ve successfully processed all delayed redemptions with our banking partner, and redemptions can be expected by Wednesday, October 23, or earlier, depending on your financial institution.
Oct 18, 11:53 PDT
Monitoring - Due to a high volume of redemptions requested over the holiday weekend, some redemptions are processing slower than normal if they were requested between 10/11 and 10/15. Our team is aware and has confirmed that these redemptions are now successfully processing on a rolling basis. We apologize for the delay
Oct 17, 21:41 PDT
Resolved -
This incident has been resolved.
Oct 17, 22:32 PDT
Update -
We are continuing to monitor for any further issues.
Oct 17, 21:39 PDT
Update -
Redemptions may be experiencing a delay due to a processing issue on our banking partner’s end. We’ve taken steps in reaching out to our partners to resolve this matter as quickly as possible. We expect to have this resolved within the next 1-3 business days.
Sep 30, 12:30 PDT
Monitoring -
Redemptions may be experiencing a delay due to a processing issue on our banking partner’s end. We’ve taken steps in reaching out to our partners to resolve this matter as quickly as possible. We expect to have this resolved as early as mid-next week.
Sep 27, 13:57 PDT
Identified -
Redemptions may be experiencing some delays due to a processing issue on our banking partner’s end. Rest assured we are working with them directly to investigate the cause and fix it as soon as possible.
Sep 26, 15:48 PDT